Refund policy

Lumostrike Return Policy

Last updated: October 2026

30-Day Return Window
You have 30 days from the date of delivery to request a return. To be eligible, items must be unused, in their original packaging, and in the same condition as received.

How to Request a Return
Contact Lumostrike at lumostrike1@gmail.com to initiate a return. We will respond within 2 business days with return instructions.

Refunds
Once your return is received and inspected, we will process your refund within 5–10 business days to your original payment method. You will receive an email confirmation once the refund is issued.

Return Shipping Costs
Return shipping costs are the responsibility of the customer. If the item is defective or we made an error with your order, Lumostrike will cover the return shipping cost.

Exchanges
If you would like to exchange an item, please indicate this in your return request and we will do our best to accommodate you.

Non-Returnable Items
We do not accept returns for:
- Items returned after 30 days of delivery
- Items that have been used or damaged
- Items not in their original packaging

Contact Us
For any questions, please contact us at lumostrike1@gmail.com.